Fund Transfer

Fund Transfer

How do I transfer money using the Komo app?


You can use your Komo app to send money to another Komo account, another bank, or an e-wallet as long as the receiving account is part of the InstaPay network. To transfer funds, just follow the steps below:
Step 1: Open the app and tap 'Transfer' on the bottom navigation. Step 2: Tap 'Send to new' on the upper right corner of the screen. Step 3: Fill in the Account Name and Account Number of your target recipient. Step 4: Tap 'Select Bank' and choose 'Komo PH' if you want to send to another Komo account. Otherwise, simply search for your desired recipient bank or e-wallet from the list. Please note that Komo only supports outbound fund transfers using the InstaPay network right now. Step 5: Enter the amount you want to send and a short note about the transaction (optional). Step 6: Swipe up to send. Step 7: Enter the 6-digit one-time-PIN (OTP) that will be sent to your mobile number through text message. Step 8: You can save this recipient to your favorites for faster transfers in the future. Step 9: Otherwise, you can simply tap 'Done' to return to the app home page. Successfully sent fund transfers will be posted immediately and will be shown on your activity log in the Komo app.




Which banks or e-wallets can I transfer money to using Komo?


Komo is part of the InstaPay network and can send to any of the banks and e-wallets that are registered in the same network. Here is the list of partner institutions as of this writing:

  • AllBank
  • AUB
  • Bangko Mabuhay
  • BOC
  • BPI
  • BanKo
  • BDO
  • Cebuana Lhuillier Rural Bank
  • Chinabank Savings
  • Chinabank
  • Chinatrust
  • DCPay
  • DBP
  • Dungganon Bank
  • EastWest
  • EastWest Rural
  • Equicom
  • GCash
  • ING
  • Isla Bank
  • Komo PH
  • Landbank
  • Malayan Bank
  • Maybank
  • Metrobank
  • OmniPay
  • Partner Bank
  • PayMaya
  • PBCom
  • PBB
  • PNB
  • PSBank
  • Philtrust Bank
  • Veterans Bank
  • PNB Savings
  • Quezon Capital Rural Bank
  • RCBC
  • Robinsons Bank
  • Security Bank
  • Sterling Bank
  • Sun Savings
  • UCPB Savings Bank
  • Unionbank
  • UCPB
  • Wealth Development Bank




How much can I transfer using my Komo account?


For transfers from Komo to other banks, you can send up to P200,000 per day per recipient, with a per-transaction limit of P50,000. That means if you are transferring to 2 different recipients or bank accounts, you can transfer a maximum of P400,000.

  • Beneficiary 1:
    • Transaction 1: P50,000
    • Transaction 2: P50,000
    • Transaction 3: P50,000
    • Transaction 4: P50,000
  • Beneficiary 2
    • Transaction 1: P50,000
    • Transaction 2: P50,000
    • Transaction 3: P50,000
    • Transaction 4: P50,000
For transfers between Komo accounts, you can send a total of up to P500,000 per day per recipient regardless of the number of transactions. If you are transferring to 2 different recipients, that means you can transfer a maximum of P1,000,000.




How do I request money from another Komo user?


Step 1: To request money, open the app and tap on 'Favorites' on the bottom navigation. Step 2: Tap on the account you want to request money from. If the Komo account you want to request money from is not yet saved in your Favorites, tap 'Add' on the upper right corner of the screen. Step 3: Once you've selected an account from your Favorites, tap 'Request' to create a new request. Step 4: Specify the amount and notes (optional) then proceed. Step 5: Wait for the confirmation and tap 'Done' to return to the home screen.




I don’t see Komo or EastWest Rural Bank on the list of receiving banks in my bank app or e-wallet. Is it okay to choose EastWest Bank instead?


EastWest Rural Bank is a separate entity from EastWest Bank. Komo is under EastWest Rural Bank, so we do not recommend choosing EastWest Bank as this would likely result in floating transactions.





Help! I..

I did not receive my transfer from another bank!


It is BancNet's policy that the sending bank takes primary responsibility for reconciling the transactions. This is because the sending bank is usually the one most able to figure out what happened and where the amount got stuck. These floating transactions will usually be credited to either your source bank account or target bank account within 3-5 banking days. As a reminder, please make to double check your transaction details including the account name, account number, and transfer amount whenever you initiate a fund transfer. Remember that you must only transfer to Komo / EastWest Rural Bank using the InstaPay or PESONet networks to avoid any issues.
Please note that Komo does not accept international remittance transactions even if the sending institution supports InstaPay or PESONet. Please refrain from attempting to transfer to Komo using these services to avoid floating transactions.




I didn't get an OTP but my transaction still pushed through. Is that safe?


Komo has a tokenized OTP feature to make transacting easier for our customers. This means that after you authorize your first transaction with an OTP, you will be able to make other transactions without re-entering a new OTP for 5 minutes. Your account is still safe because the first OTP allows us to confirm it's you, and taking out the extra OTPs lessens the hassle in case you have to make a lot of transactions at once. For added security, you may also enable Biometric Log-ins and Biometric Transactions from the menu on the upper left of the app dashboard. Enabling biometrics means that a fingerprint or FaceID scan will be required every time you log-in or make a transaction.





 

Didn’t find what you were looking for? Our customer support team can help you out!

 

Email: support@komo.ph        Phone: (02) 8888-1777