Fund Transfer

Fund Transfer

What are the ways I can send money to Komo users?


You can send money to Komo in two ways: Send to Bank You will need your recipients account details when you select ‘Send to Bank’

  1. On the Komo dashboard, tap “Transfer”
  2. Select “ Send to Bank”
  3. Enter the account details of your recipient
  4. Select Komo as bank
  5. Enter Account Name
  6. Enter Account Number
  7. Enter the amount you wish to send
  8. Select the purpose for sending
  9. Add a note if needed!
  10. Tap the arrow on the lower right to go to the next page
  11. Swipe up to send, and you’re done
Send via QR code
  1. You will need your recipient’s QR code to do this
  2. On the Komo dashboard, tap “Transfer”
  3. Select “ Send using QR code”
  4. Tap scan using QR code and upload the QR code
  5. Your recipients’ account details should be filled automatically, all you need to do is enter the requested amount
  6. Check payment review before “Pull up to send”
  7. Swipe up and wait for the Fingerprint or FaceID to verify




Which banks or e-wallets can I transfer money to using Komo?


Komo is part of the InstaPay network and can send to any of the banks and e-wallets that are registered in the same network. Here is the list of partner institutions as of this writing:

  • AllBank
  • AUB
  • Bangko Mabuhay
  • BOC
  • BPI
  • BanKo
  • BDO
  • Cebuana Lhuillier Rural Bank
  • Chinabank Savings
  • Chinabank
  • Chinatrust
  • DCPay
  • DBP
  • Dungganon Bank
  • EastWest
  • EastWest Rural
  • Equicom
  • GCash
  • ING
  • Isla Bank
  • Komo PH
  • Landbank
  • Malayan Bank
  • Maybank
  • Metrobank
  • OmniPay
  • Partner Bank
  • PayMaya
  • PBCom
  • PBB
  • PNB
  • PSBank
  • Philtrust Bank
  • Veterans Bank
  • PNB Savings
  • Quezon Capital Rural Bank
  • RCBC
  • Robinsons Bank
  • Security Bank
  • Sterling Bank
  • Sun Savings
  • UCPB Savings Bank
  • Unionbank
  • UCPB
  • Wealth Development Bank




How much can I transfer using my Komo account?


For transfers from Komo to other banks, you can send up to P200,000 per day per recipient, with a per-transaction limit of P50,000. That means if you are transferring to 2 different recipients or bank accounts, you can transfer a maximum of P400,000.

  • Beneficiary 1:
    • Transaction 1: P50,000
    • Transaction 2: P50,000
    • Transaction 3: P50,000
    • Transaction 4: P50,000
  • Beneficiary 2
    • Transaction 1: P50,000
    • Transaction 2: P50,000
    • Transaction 3: P50,000
    • Transaction 4: P50,000
For transfers between Komo accounts, you can send a total of up to P500,000 per day per recipient regardless of the number of transactions. If you are transferring to 2 different recipients, that means you can transfer a maximum of P1,000,000.




How do I request money from another Komo user?


Step 1: To request money, open the app and tap on 'Favorites' on the bottom navigation. Step 2: Tap on the account you want to request money from. If the Komo account you want to request money from is not yet saved in your Favorites, tap 'Add' on the upper right corner of the screen. Step 3: Once you've selected an account from your Favorites, tap 'Request' to create a new request. Step 4: Specify the amount and notes (optional) then proceed. Step 5: Wait for the confirmation and tap 'Done' to return to the home screen.




I don’t see Komo or EastWest Rural Bank on the list of receiving banks in my bank app or e-wallet. Is it okay to choose EastWest Bank instead?


EastWest Rural Bank is a separate entity from EastWest Bank. Komo is under EastWest Rural Bank, so we do not recommend choosing EastWest Bank as this would likely result in floating transactions.




What are the ways I can send money to other banks?


Send to Bank You will need your recipients account details when you select ‘Send to Bank’

  1. On the Komo dashboard, tap “Transfer”
  2. Select “ Send to Bank”
  3. Enter the account details of your recipient
  4. Select the target bank
  5. Enter Account Name
  6. Enter Account Number
  7. Enter the amount you wish to send
  8. Select the purpose for sending
  9. Add a note if needed!
  10. Tap the arrow on the lower right to go to the next page
  11. Swipe up to send, and you’re done
Send via QR code You will need your recipient’s QR code to do this. Stay tuned for more banks who will accept Komo for sending via QR
  1. On the Komo dashboard, tap “Transfer”
  2. Select “ Send using QR code”
  3. Tap scan using QR code and upload the QR code
  4. Your recipients’ account details should be filled automatically, all you need to do is enter the requested amount
  5. Check payment review before “Pull up to send”
  6. Swipe up and wait for the Fingerprint or FaceID to verify




How do I send money via QR?


  1. On the Komo dashboard, tap “Transfer”
  2. Select “send using QR code”
  3. Tap “Scan using QR code” or “Upload QR code”
  4. Enter the amount for payment
  5. Review the details and swipe up
  6. Input your biometric scan to confirm the transaction!




How do I receive money via QR?


If you have a specific amount that you’re requesting, make sure to give the sender a heads up!

  1. On the Komo dashboard, tap on “Request” icon in the upper part of the dashboard or tap “Transfer” then select “Receive using QR code”
  2. Tap “Edit Details” to customize the account to be requested
  3. Tap “Edit Details” to customize the account requested
  4. Enter the amount requested
  5. Download or share generated QR code
  6. Success! You can now receive Money via QR code.




Why should I send/receive via QR?


It’s hassle-free! No need to input the full account number because it will be auto-filled for you and/or for your recipient. No more worries about sending to the wrong account. Komo can read QRs generated by other banks that are Instapay participants such as BPI, BDO, Paymaya, Bayad Center, etc. Komo QR codes are also accepted and are readable by other Instapay participant banks and e-wallets: BPI, BDO, Paymaya, Bayad center, and more soon! Quick & safe. Just scan or send the QR code, and you can expect the amount to be transferred to your account in seconds. The QR code you generate never expires for continued use. It will only update every time you change the amount tied to that QR code. No additional costs. There are no additional costs in using QR code versus using our normal Instapay and Komo sending of money.




Which banks can accept the Komo QR code?


For now, these are the banks that have confirmed to accept our QR code:

  • BPI
  • BDO
  • Paymaya
  • Bayad center
As other banks and e-wallets have their own turn-around time in deploying changes on their end, we are to expect to see more banks add Komo to their list of Instapay QR code send/receive soon! Take note: The transaction limit still follows the Instapay limit of PHP 50,000 per transaction.





Help! I..

I did not receive my transfer from another bank!


It is BancNet's policy that the sending bank takes primary responsibility for reconciling the transactions. This is because the sending bank is usually the one most able to figure out what happened and where the amount got stuck. These floating transactions will usually be credited to either your source bank account or target bank account within 3-5 banking days. As a reminder, please make to double check your transaction details including the account name, account number, and transfer amount whenever you initiate a fund transfer. Remember that you must only transfer to Komo / EastWest Rural Bank using the InstaPay or PESONet networks to avoid any issues.
Please note that Komo does not accept international remittance transactions even if the sending institution supports InstaPay or PESONet. Please refrain from attempting to transfer to Komo using these services to avoid floating transactions.




I didn't get an OTP but my transaction still pushed through. Is that safe?


Komo has a tokenized OTP feature to make transacting easier for our customers. This means that after you authorize your first transaction with an OTP, you will be able to make other transactions without re-entering a new OTP for 5 minutes. Your account is still safe because the first OTP allows us to confirm it's you, and taking out the extra OTPs lessens the hassle in case you have to make a lot of transactions at once. For added security, you may also enable Biometric Log-ins and Biometric Transactions from the menu on the upper left of the app dashboard. Enabling biometrics means that a fingerprint or FaceID scan will be required every time you log-in or make a transaction.





 

Didn’t find what you were looking for? Our customer support team can help you out!

 

Email: support@komo.ph        Phone: (02) 8888-1777