Getting Started

Welcome to Komo! To help you get started, we put together a simple guide on how you can open an account, deposit money, enjoy high interest rates, and more. Just scroll down to start or click one of the links below to jump to a specific section.

  1. Account Opening

  2. Depositing to Your Account

  3. Earning Interest

  4. Transferring Money

  5. Paying Bills

Account Opening

 

First, let's create your digital savings account. Just follow the steps below to install the Komo app and apply for an account. Komo is an exclusively digital banking service, so you can complete your application with just one valid ID, a smartphone, and a stable internet connection.

Step 1: Visit the Play Store or App Store and download the Komo app for free.
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Step 2: Once installed, open the Komo app, read through the introduction screens, and tap 'Create Your Bank Account'. Confirm your intention to open a bank account by tapping 'Got it!' on the next page.

Step 3: Next, you will be asked to answer some questions to allow us to get to know you better. Please answer as accurately and honestly as possible.

Note: Komo is currently available to Filipino citizens only, however we are always striving to make Komo better. If you would like to suggest any features or services, feel free to send us a message through our social media or support channels.

Step 4: Before creating your account, please read and agree to the Terms and Conditions for using Komo.

Step 5: You will receive a one-time-PIN (OTP) through text message. Enter this number into the app to continue.

Remember: Never share your OTP with anyone. Komo representatives will never ask you for your passcode, PIN, or OTP under any circumstances.

Step 6: Create and confirm your 6-digit passcode. This is what you will use to log in to your Komo app in the future. Again, make sure to keep this passcode safe and do not share it with anyone.

Step 7: For the next part, we will be capturing your valid ID and selfie. Allow access to your camera and follow the instructions that are shown on the screen. Make sure you also have a stable internet connection and are in a well-lit area.

Step 8: Select the type of ID you want to use and take a clear picture of it. The details and photo on your ID must be clear and readable so that our team can verify your account properly.

For some IDs, you may be required to submit a photo of the back as well as the front. Make sure to check the indicator and submit the correct photo to avoid issues with your account approval.

We accept the following valid government IDs:

  • Passport

  • Driver's License

  • Unified Multipurpose ID (UMID)

  • Social Security System ID (SSS ID)

  • Professional Regulation Commission ID (PRC ID)

  • Taxpayer Identification Number ID (TIN ID)

  • Postal ID

  • Voter’s ID
     

Step 9: Next, you will be asked to take a live selfie. Follow the on-screen instructions and move the phone closer or farther away as instructed. Make sure you are in a well-lit area, your entire face is visibile, and you are dressed appropriately to avoid issues with account approval.

Step 10: Allow a few minutes for the photos to be uploaded. Once your ID and selfie have been successfully uploaded, we will just need you to provide some basic information for your account. This is to comply with BSP regulation and ensure the safety of your account. Again, please make sure to give complete and accurate answers (i.e. full name including your middle name, complete address, etc.) to avoid delays or account disapproval.

Step 11: Next, you will be asked to choose the name you would like to be printed on your Komo debit card. Remember to double check the spelling since we will not be able to change this anymore after the application is submitted.

Step 12: Lastly, double check all your information to make sure it's correct and complete. Once you've submitted, you won't be able to edit any information during the account application review. You should receive a notification in a few days once your account has been approved.

 

Depositing to Your Account

Now that you own a digital savings account, here's how you can deposit money and start enjoying high interest rates!

Step 1: Deposit money to your Komo account by using the Transfer to Other Banks feature of your other e-wallet or banking apps.​

Step 2: Provide your Komo account name and account number.

Step 3: If you’re transferring from EastWest Online: Select “EastWest Bank” as the receiving bank, and use the account number on your Komo app as the receiving account number (starts with 5000).

If you’re transferring from another bank app that’s not EastWest: Select “EastWest Rural Bank” as the receiving bank, and use the account number on your Komo app as the receiving account number (starts with 5000).

Step 4: You may use InstaPay or PESONet for a successful transaction. Please note however that Komo does not accept international remittances and attempting to transfer from an international account may result in floating transactions.

 

Earning Interest

Keeping your money online with Komo has a lot of great benefits including earning 3% interest on your savings per year! That's 10x higher than other banks.*

 

Just deposit to your account and you will immediately start earning interest. You can view your interest earnings right below your account balance on the app homepage. The interest earned will update daily before being credited to your account at the end of the month. Once your earnings have been credited to your account, the interest earned will go back to zero and you can start tracking again for the next month.

 

We compute your daily interest earnings by multiplying your account balance by 3% and dividing the result by the days of the year (365). Whatever amount you have accumulated by the end of the month will reflect in your account balance on the first day of the next month.

  • For example, if your account balance today is P100,000 then the interest you will earn today is: (P100,000 × .03) ÷ 365 = P8.21

  • The ‘interest accrued’ shown on your app is the accumulation of the daily interest from the first day of the month to the present day.

  • If your account balance every day for 30 days in the month remains at P100,000, then at the end of the month you will have: P8.21 × 30 = P246.30

 

Transferring Money

All Komo users get free instant fund transfers to other Komo accounts, other banks, and e-wallets. Here are the easy steps to learn how you can instantly transfer funds using your Komo app.

Step 1: Open the app and tap 'Transfer' on the bottom navigation.

Step 2: Tap 'Send to new' on the upper right corner of the screen.

Step 3: Fill in the account name and account number of your target recipient.

Step 4: Tap 'Select Bank' and choose 'Komo PH' if you want to send to another Komo account. Otherwise, simply search for your desired recipient bank or e-wallet from the list.

Step 5: Enter the amount you want to send and a short note about the transaction (optional).

Step 6: Swipe up to send.

Step 7: Enter the 6-digit one-time-PIN (OTP) that will be sent to your mobile number through text message.

Step 8: You can save this recipient to your favorites for faster transfers in the future.

Step 9: Otherwise, you can simply tap 'Done' to return to the app home page. Successfully sent fund transfers will be posted immediately and will be shown on your activity log in the Komo app.

 

Paying Bills

Lastly, one of the most convenient things you can do with the Komo app is to pay bills. You never experience the hassle of lining up again! Just follow these easy steps.

Step 1: Open the app and tap 'Pay' on the bottom navigation.

Step 2: Use the Biller Categories or Search Bar to select the specific biller you would like to pay.

Step 3: Enter your Account Number or Reference Number and the amount you would like to pay. You can also add a note to your transaction.

Step 4: Swipe up to send your payment.

Step 5: Enter the 6-digit one-time-PIN (OTP) that will be sent to your mobile number through text message. Remember that you should never share your OTP with anyone. Komo representatives will never ask you for this information.

Step 6: You can save this biller for faster payments in the future.

Step 7: Tap 'Done' to return to the home screen.

Got more questions?

Check out our Help Center to get answers to frequently asked questions about Komo.

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Copyright © 2020 EastWest Rural Bank.
A subsidiary of the East West Banking Corporation.
Deposits are insured by PDIC up to P500,000 per depositor.
For inquiries and feedback, you may call (02) 8888-1777 or email support@komo.ph.
EastWest Rural Bank is regulated by Bangko Sentral ng Pilipinas. You may call them at (02) 8708-7087  or email them at consumeraffairs@bsp.gov.ph.
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