How do I change my app passcode?
Step 1: To change your Komo app passcode, tap the Menu icon (three lines) on the upper left corner of the app.
Does Komo issue bank certificates?
Currently, we only provide a Statement of Account but this document is detailed enough to prove that you have an account with Komo. We don't provide formal certificates right now, but we have gotten some user feedback asking about this and are considering it as part of our future enhancement.
How do I request for a statement for account?
Step 1: To get your bank statement, tap the Menu icon (three lines) on the upper left corner of the app.
Can I got to an EastWest bank to open an account?
Facebook Messenger - https://m.me/KomoPH
Email - firstname.lastname@example.org
Hotline - (02) 8888-1777
I changed my phone
If you are still using the same phone number, then this shouldn't be a problem. Just download the Komo app onto your new device and log in to your account. Note that only one device can be logged in to your Komo account at any time for security reasons.
I lost my phone
If you have access to Komo through another device, we recommend updating your account information with your new mobile number immediately. If you do not have access to your account through another device, please call our hotline at (02) 8888-1777 for assistance.
I was locked out and can't access my account
If you are the rightful owner of the account but have been locked out, please contact our support team by emailing email@example.com or calling (02) 8888-1777. After verifying your identity, they will be able to help you regain access to your account.
I forgot my passcode
I didn't get an OTP but my transaction still pushed through. Is that safe?
Komo has a tokenized OTP feature to make transacting easier for our customers. This means that after you authorize your first transaction with an OTP, you will be able to make other transactions without re-entering a new OTP for 5 minutes. Your account is still safe because the first OTP allows us to confirm it's you, and taking out the extra OTPs lessens the hassle in case you have to make a lot of transactions at once.