Account Management

Account Management

How do I change my app passcode?


Step 1: To change your Komo app passcode, tap the Menu icon (three lines) on the upper left corner of the app. Step 2: Tap 'View Your Profile' underneath your Account Name. Step 3: Tap 'Change Passcode' from the list of options. Step 4: Enter your current Passcode first. Step 5: Enter your new Passcode. Step 6: Confirm your new Passcode by entering it one more time. Step 7: Tap 'OK' to complete the update.




Does Komo issue bank certificates?


Currently, we only provide a Statement of Account but this document is detailed enough to prove that you have an account with Komo. We don't provide formal certificates right now, but we have gotten some user feedback asking about this and are considering it as part of our future enhancement.




How do I request for a statement for account?


Step 1: To get your bank statement, tap the Menu icon (three lines) on the upper left corner of the app. Step 2: Choose 'Bank Statement' from the options. Step 3: Select your desired Bank Statement period. The available Bank Statement period will be from your Date of Account creation up to the month before the date of request. Step 4: Once the confirmation message appears, the bank statement will be sent to your Komo-registered email. Always make sure your email address is up to date and verified to keep your account information safe. Your bank statement will be mailed as a PDF file including instructions on how to open the password-protected file.




Can I got to an EastWest bank to open an account?


Our EastWest branches are trained to understand how Komo works, but they will not be able to access your account details or perform transactions for you. You can open and manage your account only through the Komo app, but if you need assistance you can always reach us through our official channels:

  • Facebook Messenger - https://m.me/KomoPH
  • Email - support@komo.ph
  • Hotline - (02) 8888-1777





Help! I...

I changed my phone


If you are still using the same phone number, then this shouldn't be a problem. Just download the Komo app onto your new device and log in to your account. Note that only one device can be logged in to your Komo account at any time for security reasons.




I lost my phone


If you have access to Komo through another device, we recommend updating your account information with your new mobile number immediately. If you do not have access to your account through another device, please call our hotline at (02) 8888-1777 for assistance.




I was locked out and can't access my account


The most common reason for being locked out of an account is if there are multiple failed attempts in logging in or transacting. This may be due to entering incorrect passcodes or OTPs.
If you are the rightful owner of the account but have been locked out, please contact our support team by emailing support@komo.ph or calling (02) 8888-1777. After verifying your identity, they will be able to help you regain access to your account.




I forgot my passcode


If you have logged in to your Komo account before, you can simply tap 'Forgot Passcode' above the number keys on the app log-in screen. You will be asked to provide some account-related information to help verify your identity and trigger a password reset. If you cannot provide the account-related information required to automatically trigger a password reset, you may also contact our support team by emailing support@komo.ph or calling (02) 8888-1777. After verifying your identity, they will be able to help you regain access to your account.




I didn't get an OTP but my transaction still pushed through. Is that safe?


Komo has a tokenized OTP feature to make transacting easier for our customers. This means that after you authorize your first transaction with an OTP, you will be able to make other transactions without re-entering a new OTP for 5 minutes. Your account is still safe because the first OTP allows us to confirm it's you, and taking out the extra OTPs lessens the hassle in case you have to make a lot of transactions at once. For added security, you may also enable Biometric Log-ins and Biometric Transactions from the menu on the upper left of the app dashboard. Enabling biometrics means that a fingerprint or FaceID scan will be required every time you log-in or make a transaction.





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