Frequently asked questions

About Troo Flex

What is Troo Flex?


Troo Flex is a customizable insurance plan that gives you full control over how much and what type of protection you need from unexpected events. The basic plan includes life insurance, but you can also add riders based on the additional protection you want. Choose from different coverage levels to get a plan that fits your needs! To try creating a plan, just open the Komo app and go to the Insurance page to get started




What is an insurance premium and what does an annual premium mean?


An insurance premium is the amount you pay to be covered by the insurance plan. These payments are usually done once a year during the active years of your plan coverage. You only pay this amount once a year and are already covered for the rest of the year. Premiums are automatically deducted from your Komo account every year. No monthly payments to worry about!




How is the annual premium computed?


The annual premium is computed based on your age and your coverage. A younger applicant with a lower coverage amount generally has a lower annual premium.




What does coverage mean?


Insurance coverage is the amount of money you can get in case the events you are insured against happen. For example, if you got a Critical Illness rider as part of your insurance plan and it has a coverage worth P500,000, that means you can claim P500,000 from your insurance provider if you are diagnosed with one of the critical illnesses included in your plan.




How long will I be covered if I get insured with Troo Flex?


All Troo Flex plans are valid for 1 year from the date you avail of your insurance policy. The plan is renewable every year up to your 65th birthday.




How do I know if I'm already covered?


You will be insured starting the day you avail of your insurance policy and every year thereafter, as long as premiums are being paid yearly. A copy of your policy certificate can be downloaded from the Komo app. This serves as your proof of coverage.




What do I need to apply?


You must be a Filipino citizen, 18-55 years old, living in the Philippines and you must have an active and approved Komo account. If you don’t have an account yet, just download the app for free on the Play Store, App Store, or App Gallery. From your Komo app, you just have to answer a few questions about your current health condition—no medical tests required.




Can I purchase Troo Flex for someone?


Komo account holders are only allowed to buy insurance plans for themselves. If you know someone who does not have a Komo account but wants to avail of a Too Flex plan, they can open a Komo account easily by applying through the Komo app.




How many insurance policies can I avail?


You can avail up to P1,000,000 worth of policies. Our policy coverage options are 100k, 300k, and 500k. You can avail of as many policies as you want as long as your total policy coverage does not exceed P1,000,000





Riders

What is a rider?


A rider is an add-on to your basic insurance plan. These can be used to customize your plan to suit your specific needs. Too Flex offers optional riders for Accidental Death, Accidental Disablement, and Critical Illness.




What benefits can I get from a Troo Flex insurance plan?


You can customize the benefits of your plan during the application process. A basic Troo Flex plan will include life insurance for the policy holder. You can choose from three levels of coverage: · P100,000 · P300,000 · P500,000 Aside from life insurance, you can choose to add riders for protection against other unexpected: · Accidental Death Rider – Get an additional benefit equal to 100% of your base coverage if your death was caused by an accident. · Accidental Disablement Rider – Get an additional benefit from 5% - 100% of your base coverage if you have an accident that leads to your disablement. The amount of additional benefit will depend on the type of disablement. · Critical Illness Rider – Get an additional benefit equal to 100% of your base coverage in case you are diagnosed with a heart attack, cancer, or a stroke. Important Reminders: · The complete definition of covered and excluded events will be indicated in your policy. Please make sure to read it carefully before purchasing an insurance plan. · The Critical Illness benefit is subject to a waiting period of 3 months from the date you purchased your insurance plan and can only be claimed if the insured person survives 30 days after being diagnosed with the critical illness.




What types of disablement are covered by the Troo Flex Accidental Disablement Rider?


The complete definition of covered and excluded events will be indicated in your policy. Please make sure to read it carefully before purchasing an insurance plan.




What types of illnesses are covered by the Troo Flex Critical Illness Rider?


Troo Flex Critical Illness Rider covers Heart Attack, Cancer, and Stroke. The complete definition of covered and excluded events is described in your policy. Please make sure to read it carefully before getting an insurance plan.




What is the waiting period for the Critical Illness benefit?


The Critical Illness Rider available with the Troo Flex insurance plan has a waiting period of 3 months. The waiting period is the time when no benefit is payable, even if the insured person is diagnosed of an illness. For example, if you avail of an insurance plan today thinking that you are in good health but suffer a heart attack tomorrow, then there will be no benefit from your insurance plan.




What is the survival period for the Critical Illness benefit?


The Critical Illness Rider available with the Troo Flex insurance plan has a survival period of 30 days. The survival period is the amount of time the insured person must survive after getting the critical illness diagnosis before they can collect the benefit. For example, if you suffered a heart attack today, you can collect the benefit from your insurance plan after 30 days.





Help! I....

I want to file a claim!


Easy! Just send an email to AskMe@troo.life and our partners at Troo will be able to help you out.




I want to edit my insurance policy. How can I do so?


You can request for changes to your beneficiary information (for revocable beneficiaries), personal information, coverage details, and rider details by emailing AskMe@troo.life.




I changed my mind. Can I get a refund?


Yes, you can request a refund within 15 days from when you purchased your plan. Just email AskMe@troo.life about your request to cancel your policy and get a refund





 

Didn’t find what you were looking for? Our customer support team can help you out!

 

Email: support@komo.ph        Phone: (02) 8888-1777