Question 1

What is Dengue Financial Assistance?

Accepted Answer

Dengue Financial Assistance is a protection benefit under Acci-Shield+ that provides financial support in case of dengue or accidents. It includes:

A one-time cash assistance of up to ₱20,000 for confirmed dengue diagnosis 
Accidental Death and Permanent Disability coverage of up to ₱20,000

Question 2

What plans can I choose from?

Question 3

Who can apply?

Accepted Answer

You may apply if you:

Have a Komo or EastWest Rural Bank account 
Are 1 to 70 years old 
Are a Filipino citizen or a legal resident of the Philippines

Question 4

How many policies can I avail?

Accepted Answer

You may avail one (1) policy for yourself 
You may also avail one (1) policy per family member or friend

Question 5

Can I get a policy for someone else?

Accepted Answer

Yes. You may get a policy for family or friends, limited to (1) one policy per person.

Question 6

Can I have a policy from both Komo and EasyWay?

Accepted Answer

No. You may only have (1) one active policy for yourself, across both apps.

Question 7

What if I already have dengue, can I still apply?

Accepted Answer

Yes, but there is a 7-day waiting period after purchase.
Any symptoms or consultations during this period will not be covered. Coverage applies to future dengue cases after the waiting period.

Question 8

Where can I apply?

Accepted Answer

You can apply directly through the Komo App.

*More channels (EasyWay App, EastWest Stores, and EWRB partner locations) may be available soon.

Question 9

How do I avail Dengue Financial Assistance on Komo?

Accepted Answer

Log in to the Komo app 
Tap Insurance 
Select Dengue Financial Assistance 
Agree to the Data Sharing Consent 
Choose a plan and review your details 
Accept the Terms & Conditions 
Complete payment

Question 10

How will I know if my purchase is successful?

Accepted Answer

A payment receipt will be shown in the app after checkout.

Question 11

How can I check my application status?

Accepted Answer

Email us at #ewibidigital@eastwestbanker.com

Question 12

When will I receive my policy document?

Accepted Answer

Your official policy will be emailed to you within 7 banking days after payment.

Question 13

Can I transfer my policy to someone else?

Accepted Answer

No. Policies are non-transferable.

Question 14

Can I cancel my policy?

Accepted Answer

Yes. To request cancellation, please email #ewibidigital@eastwestbanker.com

Question 15

Can I change or upgrade my plan after purchase?

Accepted Answer

No. Plan changes are not allowed during the coverage period.

Question 16

Can I request corrections to my application details?

Accepted Answer

Yes. Please email #ewibidigital@eastwestbanker.com

Supporting documents may be required.

Question 17

Can I view my policy in the Komo app?

Accepted Answer

Policy viewing in-app is not yet available. Your policy will be sent to your registered email.

Question 18

When does my coverage start and how long is it valid?

Accepted Answer

Coverage starts immediately after successful payment and is valid for one (1) year.

Question 19

Why would my application be declined?

Accepted Answer

Your application may be declined if:

You already have an active policy 
You are outside the eligible age range 
You are not a Filipino or legal resident

Question 20

What happens if my application is declined?

Accepted Answer

Your payment will be fully refunded to the account used for payment.

Question 21

Can I reapply if I was previously declined?

Accepted Answer

Yes. Reapplication is allowed and subject to review.

Question 22

When can I renew my policy?

Accepted Answer

You may renew once your coverage expires after one year.

Question 23

Will my policy auto-renew?

Accepted Answer

No. Auto-renewal is not available. You will receive a reminder email at least 30 days before expiration.

Question 24

How do I file a claim?

Accepted Answer

Email our Claims Support Team at #ewibidigital@eastwestbanker.com within 30 calendar days from the date of diagnosis, accident, or discharge.

Question 25

When can I file a dengue claim?

Accepted Answer

After the 7-day waiting period and once you have a confirmed diagnosis.

Question 26

Can someone file a claim on my behalf?

Accepted Answer

Yes, with a valid authorization letter or Special Power of Attorney (SPA).

Question 27

Can the beneficiaries file a claim if the policy holder passed away?

Accepted Answer

Yes. The legal beneficiaries may file the claim and will be guided by our Claims Support Team.

Question 28

How will I know the status of my claim?

Accepted Answer

You will be notified via email or SMS once the review is complete.

Question 29

Who can I reach out for questions or support?

Accepted Answer

EWIBI Hotline: (02) 8575-3888 loc. 3269, 3791, 3995, 3761 
Email: #ewibidigital@eastwestbanker.com

Frequently asked questions