Question 1

I did not receive my transfer from another bank!

Accepted Answer

It is BancNet's policy that the sending bank takes primary responsibility for reconciling the transactions. This is because the sending bank is usually the one most able to figure out what happened and where the amount got stuck. These floating transactions will usually be credited to either your source bank account or target bank account within 3-5 banking days. 
As a reminder, please make to double check your transaction details including the account name, account number, and transfer amount whenever you initiate a fund transfer. Remember that you must only transfer to Komo / EastWest Rural Bank using the InstaPay or PESONet networks to avoid any issues.

Please note that Komo does not accept international remittance transactions even if the sending institution supports InstaPay or PESONet. Please refrain from attempting to transfer to Komo using these services to avoid floating transactions.

Question 2

I didn't get an OTP but my transaction still pushed through. Is that safe?

Accepted Answer

Komo has a tokenized OTP feature to make transacting easier for our customers. This means that after you authorize your first transaction with an OTP, you will be able to make other transactions without re-entering a new OTP for 5 minutes. Your account is still safe because the first OTP allows us to confirm it's you, and taking out the extra OTPs lessens the hassle in case you have to make a lot of transactions at once.
 
For added security, you may also enable Biometric Log-ins and Biometric Transactions from the menu on the upper left of the app dashboard. Enabling biometrics means that a fingerprint or FaceID scan will be required every time you log-in or make a transaction.

Depositing to Komo

I did not receive my transfer from another bank!

I didn't get an OTP but my transaction still pushed through. Is that safe?

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