Account Opening

Getting Started

How do I get the Komo app?


You can download the Komo app onto your mobile phone from the Play Store for Android, App Store for iOS, or App Gallery for Huawei. Downloading the app is completely free and takes just a few minutes.




Is Komo free to use?


Yes! Komo is free to use and we do not charge for day-to-day services such as payments and transfers. Withdrawals from EastWest Bank ATMs using your Komo debit card are always free, and withdrawals from ATMs outside the EastWest network are free* for up to 4 withdrawals per month. If you withdraw more than 4 times outside the EastWest network, you may be charged for the use of their machines. For more information on the fees you may be charged with, check out the fees and charges listed on our terms and conditions. * Free withdrawals through ATMs outside the EastWest network will be initially charged to your account and automatically refunded after 2 log-ins on the app.




Who can open a Komo account?


All Filipino citizens who are 18 years old and above, living in the Philippines, and who own a smartphone with a local mobile number can open a Komo account.




How can open a Komo account?


Komo accounts can only be opened using the mobile app, so the first step is to download the app onto your mobile phone. Make sure you are using a smartphone and have a stable internet connection to avoid any issues.




How do I open a Komo account?


Step 1: Visit the Play Store, App Store, or App Gallery and download the Komo app for free. Step 2: Once installed, open the Komo app, read through the introduction screens, and tap 'Create Your Bank Account'. Confirm your intention to open a bank account by tapping 'Got it!' on the next page. Step 3: Next, you will be asked to answer some questions to allow us to get to know you better. Please answer as accurately and honestly as possible.
Note: Komo is currently available to Filipino citizens only, however we are always striving to make Komo better. If you would like to suggest any features or services, feel free to send us a message through our social media or support channels. Step 4: Before creating your account, please read and agree to the Terms and Conditions for using Komo. Step 5: You will receive a one-time-PIN (OTP) through text message. Enter this number into the app to continue. Remember: Never share your OTP with anyone. Komo representatives will never ask you for your passcode, PIN, or OTP under any circumstances. Step 6: Create and confirm your 6-digit passcode. This is what you will use to log in to your Komo app in the future. Again, make sure to keep this passcode safe and do not share it with anyone. Step 7: For the next part, we will be capturing your valid ID and selfie. Allow access to your camera and follow the instructions that are shown on the screen. Make sure you also have a stable internet connection and are in a well-lit area. Step 8: Select the type of ID you want to use and take a clear picture of it. The details and photo on your ID must be clear and readable so that our team can verify your account properly. For some IDs, you may be required to submit a photo of the back as well as the front. Make sure to check the indicator and submit the correct photo to avoid issues with your account approval. We accept the following valid government IDs:

  • Passport
  • Driver’s License
  • Unified Multipurpose ID (UMID)
  • Social Security System ID (SSS ID)
  • Professional Regulation Commission ID (PRC ID)
  • Postal ID
  • Voter’s ID
Step 9: Next, you will be asked to take a live selfie. Follow the on-screen instructions and move the phone closer or farther away as instructed. Make sure you are in a well-lit area, your entire face is visibile, and you are dressed appropriately to avoid issues with account approval. Step 10: Allow a few minutes for the photos to be uploaded. Once your ID and selfie have been successfully uploaded, we will just need you to provide some basic information for your account. This is to comply with BSP regulation and ensure the safety of your account. Again, please make sure to give complete and accurate answers (i.e. full name including your middle name, complete address, etc.) to avoid delays or account disapproval. Step 11: Next, you will be asked to choose the name you would like to be printed on your Komo debit card. Remember to double check the spelling since we will not be able to change this anymore after the application is submitted. Step 12: Lastly, double check all your information to make sure it's correct and complete. Once you've submitted, editing any and all information you've provided will not be possible during the account application review.




What are the valid government IDs?


  • Passport
  • Driver’s License
  • Unified Multipurpose ID (UMID)
  • Social Security System ID (SSS ID)
  • Professional Regulation Commission ID (PRC ID)
  • Postal ID
  • Voter’s ID




How long does it take to open a Komo account?


We usually take 24-48 hours to approve an account application, but given the ongoing quarantine protocols, our team running on a skeletal workforce, and the large volumes of new applicatons coming in, we will try our best to review your account application within 1 week from the date of submission.




Does Komo have a minimum deposit to open an account or to earn interest?


No. Komo does not require any minimum deposit, maintaining balance, or minimum balance to earn interest.




How do I verify my email address?


Log in and tap the menu icon (three lines) on the upper left of the app dashboard. Then, tap 'View Your Profile' under your name and tap the 'Verify' button next to your email. This will send a verification link to your email address. Simply open the email and click the link to verify your email address.




Can I open more than 1 account?


Currently, we are only allowing 1 account per customer but we are working on product features that will allow you to have access to multiple accounts within Komo! Don’t forget to join the Komounity on Facebook to send us your suggestions on how we can improve our services for you.




Can I open a joint account, business account, or checking account?


We only offer individual savings accounts for the meantime, but are looking to improving Komo and its product and services in the future. If you’d like to send us feedback on how we can improve our services, make sure to join the Komounity on Facebook. We’d love to hear from you!




Can I convert my EastWest account into a Komo account so I can do my transactions online?


Unfortunately, this is not possible on our current system. You can always enroll your account in the EastWest online banking facility by visiting https://personal.eastwestbanker.com/.
If you would still like to open a separate Komo account, you can download it for free on the Play Store, App Store, or App Gallery. You can send money from your EastWest account to Komo using the transfer feature on the EastWest online banking facility.




What can I do with Komo?


With Komo, you can keep your money online and enjoy all the benefits that come along with doing so!

  • Open an account in minutes. No need to go to a branch or wait in line. Just download the app on your smartphone and open an account in minutes with just 1 valid ID.
  • Enjoy high interest rates. Get up to 2.5% interest per annum on your savings account without any minimum maintaining balance. You can even track your daily interest earnings easily from the app!
  • Pay bills in just a few taps. Do more with your time when you don’t have to worry about paying bills. Just open the app and pay in a few taps with no fees or hidden charges.
  • Transfer money for free. Move your money however and whenever you want without paying additional fees. Transfer to a Komo account, another bank, or even load up your e-wallets with the Komo app.
  • Withdraw your money for free. Access your money when you need it with unlimited free withdrawals from ATMs under the EastWest network, plus up to 4 free** withdrawals per month for other Bancnet-affiliated ATMs in the Philippines.
  • Pay with your Komo debit card. Your Komo account comes with a free Visa debit card that can be used via ATMs, in-store, online, and wherever Visa cards are accepted.
  • Request money from another Komo user. Request, track, send reminders, and collect payments easily—not to mention skipping any potential awkwardness!
Looking for other features? Don’t forget to join the Komounity on Facebook to send us your suggestions on how we can improve our services for you. ** Withdrawal fees for ATMs outside the EastWest network will initially be charged to your Komo balance but will be automatically returned after 2 log-ins to the app.





Account Verification

I got a message that I need to resubmit photos of my ID, how can I do this?


This means that the original photos you submitted were unreadable or invalid and you need to resubmit new ones. Simply tap the camera icon on the Komo app dashboard to start. Make sure that you are using one of the IDs accepted by Komo, that your ID is not expired, that the photo is not blurred and all details are readable, and that you take photos of the front and back if indicated on the app.




I got a message that I need to do a video call with the Komo team to approve my account, how do I do this?


Our Bank Verifiers will usually ask for a video call when they need to verify details on your account application.
To start the video call, simply tap on the video camera icon on your Komo app dashboard. Make sure you have stable internet connection to avoid dropped calls or other issues. Our Bank Verifiers are available from 8:30am to 5:30pm on weekdays, excluding declared holidays.





Security

How secure is the Komo app?


Security is a top priority for us and we do our best to protect you and your hard-earned money. That is why we have multiple security features on the app, including the 6-digit passcode required to access the app, One-Time-PINs (OTPs) for transactions and account registration, automatically logging out users after a period of inactivity, only allowing one device to be connected to an account at any given time, and more. However, we still need your help to keep your account safe. Security features like your 6-digit passcode and OTP are used to make sure that you are the one accessing your account, so please do not share this information with anyone. Members of the Komo team will never ask you to share your passcode or OTP under any circumstances. If you think that your account security has been compromised, please call our hotline immediately by dialing (02) 8888-1777.




Is my personal information safe with Komo?


Yes, it is. Though we may process your personal information with the assistance of third party technologies, we follow best practices to keep your information safe.
We will never sell or use your personal information for profit other than the banking service we provide for you. You can learn more about how we protect and use your personal information in the Data Privacy Policy of our Terms and Conditions.





Help!

My account application was declined!


For instances when the ID uploaded is not valid or your selfie is not clear, our Bank Verifiers will either do a video call with you or request re-submission of your ID or selfie.
For cases wherein re-submission or the video call are still not enough to prove your identity, your application will be declined because of any of the following reasons: Invalid ID. Even after resubmission, the submitted photo of your ID may prove to be invalid, blurred, cut-off, or otherwise unreadable. The valid ID should be one of the eight government IDs we have listed on our website FAQs page. Invalid Selfie. Your selfie must clearly show your entire face for us to verify your identity. Selfies that are blurred, taken in a dimly lit space, or otherwise unclear may prevent us from comparing your selfie with the valid ID you submitted. If your selfie and the photo on your valid ID do not match, this may result in declining of your application. Our system is also able to detect if the selfie you tried to take is a photo of a photo, so this can be grounds for rejection as well. Invalid Information. When entering the account information on your application, make sure that all details are complete including your full middle name and complete address. Our Bank Verifier may conduct a video call with you if they have clarifications on the personal information you have provided. If this still does not clarify the concern, this can be grounds for rejection. For additional assistance, you can always reach out to our customer support team by emailing support@komo.ph.





 

Didn’t find what you were looking for? Our customer support team can help you out!

 

Email: support@komo.ph        Phone: (02) 8888-1777