Account Management
Step 1: To change your Komo app passcode, tap the Menu icon (three lines) on the upper left corner of the app.
Step 2: Tap 'View Your Profile' underneath your Account Name.
Step 3: Tap 'Change Passcode' from the list of options.
Step 4: Enter your current Passcode first.
Step 5: Enter your new Passcode.
Step 6: Confirm your new Passcode by entering it one more time.
Step 7: Tap 'OK' to complete the update.
Komo now issues bank certificates depending on purpose:
Visa application,
Business requirement, or
Loan application
Step 1: Tap the hamburger icon or the menu icon on the upper left
Step 2: Tap Generate Bank Certificate
Step 3: Select your Purpose of Certification
Step 4: Enter who is this addressed to
Step 5: Select the country
Step 6: Enter more details regarding the company's address
Step 7: Confirm the payment and enter the OTP sent via text
Step 8: And you're done!
Step 1: To get your bank statement, tap the Menu icon (three lines) on the upper left corner of the app.
Step 2: Choose 'Bank Statement' from the options.
Step 3: Select your desired Bank Statement period. The available Bank Statement period will be from your Date of Account creation up to the month before the date of request.
Step 4: Once the confirmation message appears, the bank statement will be sent to your Komo-registered email. Always make sure your email address is up to date and verified to keep your account information safe. Your bank statement will be mailed as a PDF file including instructions on how to open the password-protected file.
Our EastWest branches are trained to understand how Komo works, but they will not be able to access your account details or perform transactions for you. You can open and manage your account only through the Komo app, but if you need assistance you can always reach us through our official channels:
Facebook Messenger - https://m.me/KomoPH
Email - support@komo.ph
Hotline - (02) 8888-1777
To ensure your fund’s safety, you would have to confirm the change of device using your old device.
1. Install Komo on your new device
2. Log in your registered mobile number (Upon logging in on a new device, you will no longer be able to access the app via the other device)
3. Enter OTP
4. Log in using your Komo passcode
5. Open Komo app on your old device and click approve
6. Confirm Change of Device using your new device
Should the old device be unavailable, the change will be processed manually by our Tech team. Kindly reach out to support@komo.ph or call our hotline at (02) 8888-1777 for urgent concerns.
You may request closure of your account by contacting our customer service channels via email at support@komo.ph or call us at 8888-1777.
Our representatives are available from 6 AM to 11 PM during weekdays but until 9 PM only on weekends.
Yes! You can link your Komo debit card to your PayPal account.
If you are having problems linking your debit card to PayPal account, kindly contact our support team at support@komo.ph daily from 8 AM - 5 PM or via our hotline 8888-1777 on weekdays from 6AM to 11PM but until 9PM during weekends for us to better assist you.
One-Time Pins (OTPs) are dependent on your mobile network coverage. Please restart your phone and try your transaction again after a few minutes. If the issue persists, please call our hotline at (02) 8888-1777 on weekdays from 6 AM to 11 PM but until 9 PM during weekends or email us at support@komo.ph daily from 8 AM to 5 PM.
You may also enable Biometrics to remove the need for OTPs for logging in and authorizing transactions.
For app updates with new features, we require an update on the app to continue using Komo. The prompt on our app redirects to either Apple App Store or Google Playstore only, so for devices which cannot access these sites/apps, please update the Komo app via respective app download portals manually by searching for "Komo by Eastwest" and clicking the Update button.
If you still cannot access your Komo account after updating the app version, please reach out to us at support@komo.ph or call us at (02) 8888-1777.