Question 1

Why am I seeing the “Connect EWRB Account” on my Komo log in page?

Accepted Answer

The Komo app has been enhanced to allow select non-Komo EWRB accounts to be linked and accessed straight from the Komo app.

Question 2

I have an EastWest Rural Bank (EWRB) account, how can I link it to my Komo app?

Accepted Answer

Linking RB accounts is limited to the following RB account types only: Individual Regular Savings, Regular ATM Savings and ATM DepEd Savings 
There are two ways that you can do this, depending on whether or not you already have a Komo account.

With Komo account and EWRB account:
1. Log in to your Komo account, on your Komo dashboard tap “My Accounts” button on the upper right-hand side of the screen and select the EastWest Rural Bank logo to get started.

2. Input your preferred name for the account to be added and enter your EWRB account number.

3. Enter OTP sent to your Komo registered mobile number, then the OTP sent to your EWRB registered email address.

4. Review information and confirm. Your EWRB account balance and account details are now accessible in the Komo app.

Without Komo account, only EWRB account:
1. Download Komo app. From the Komo splash screen page, tap the “Connect EWRB Account” button.

2. Input required information like account number, name, date of birth and gender.

3. Enter OTP sent to your EWRB registered mobile number and email address.

4. Review information and confirm. Your EWRB account balance and account details are now accessible in the Komo app.

Question 3

What can I do on Komo after linking my account?

Accepted Answer

Once your EWRB account is linked to Komo, you now have 24/7 access to your account and free balance inquiry. Soon you can also send money to other banks, your own accounts (Komo and other EWRB accounts) and e-wallets, as well as pay for your bills straight from your phone.

Question 4

Can I transfer funds from my Komo account to my linked EWRB account and vice versa?

Accepted Answer

Yes, you can by March 2024. You may follow these steps: 
1. Tap “Transfer" and select "Own Accounts”
2. Choose the source of funds by tapping “Transfer From”
3. Choose "Destination Account" to select the receiving account
4. Input your desired amount and press “Next” to proceed
5. Review the details and slide the bottom bar to the right to confirm

Question 5

Are there transfer fees when transferring from Komo or my EWRB account?

Accepted Answer

The following transfer types are free of charge:  
Komo to Komo  
Linked EWRB to other EWRB  
Komo to Linked EWRB 
Linked EWRB to Komo 
Komo to EWB  
Linked EWRB to EWB 
Komo to other banks via PESONet 
EWRB to other banks via PESONet

The following transactions have a fee of Php 8.00:  
Komo to other banks via InstaPay 
EWRB to other banks via InstaPay

Question 6

What are the transaction and daily limits?

Accepted Answer

Fund Transfers from Komo Account 
Transfer to EWB: P50,000/txn, P50,000 daily limit per receiver and P100,000 total per day 
Transfer to any bank / e-wallet via InstaPay: P50,000/txn, P50,000 daily limit per receiver and P50K total per day 
Transfer to any bank / e-wallet via PESONet: P150,000/txn, P150,000 limit per receiver and P150,000 total per day

Fund Transfers from Linked RB Account 
Transfer to Komo: P200,000/txn and P200,000 daily limit 
Transfer to EWB: P200,000/txn and P200,000 daily limit 
Transfer to any bank / e-wallet via InstaPay: P50,000/txn and P200,000 daily limit 
Transfer to any bank / e-wallet via PESONet: P50,000/txn and P200,000 daily limit

Question 7

Can I link more than one EWRB account?

Accepted Answer

Yes, you can. On your Komo homepage, just tap on the “+ Add Account” button found beside ‘My Accounts’ and proceed with the account linking process.

Question 8

Can I link my EWRB account on two devices?

Accepted Answer

You only need to register/link your EWRB account for access via the Komo mobile app once.  Once registered and you wish to access the account on a different device, you can do so by logging in to the Komo app on your new device. Access on a different device will require you to approve from your old device as part of the Komo app’s access security features.

Question 9

I tried linking my EWRB account to my Komo app but I’m getting an error. What can I do?

Accepted Answer

You may check three possible causes of error:

1) Check if you've already linked your EWRB account to another device. Once you link your EWRB account, you will not be able to link it to another device. This is to maintainthe security of your account by preventing possible account takeovers.

2) Check if you provided the correct account information (correct account number, mobile number, gender, etc). If the account information you provided doesn’t match the records, you will not be able to link the EWRB account successfully.

3) Make sure you input the correct OTP sent to your EWRB registered mobile number. The OTP will be sent to the mobile number you have specified during the account opening process you did at your branch/store of account.

Question 10

I already have a Komo account, can I open and link a second Komo account?

Accepted Answer

No, only one Komo account per app can be linked since we do not allow multiple Komo accounts per person.

Question 11

Can I link an EWB account?

Accepted Answer

No, currently we only allow linking of EWRB account and opening of Komo accounts via the Komo app. You may access your EWB accounts via EastWest Mobile.

Question 12

Is there a fee to link my EWRB account to the Komo app?

Accepted Answer

No, linking and accessing your EWRB account in Komo is free of charge.

Question 13

I have an EWRB account that I linked in the Komo app. Can I also have a Komo account?

Accepted Answer

We are enhancing the experience so you will be able to open a Komo account after linking your EWRB account. Currently, once you link your EWRB account, you may not open a Komo account yet. For you to be able to have both Komo account and EWRB account in the app, you would need to have a Komo account first before linking.You may do so by tapping “Create your Komo account”, following the Komo account opening process, then link your EWRB account afterwards.

Question 14

I have a problem with my EWRB account. How can I get help?

Accepted Answer

For any issues or concerns with your EWRB account, you can go through your usual channel such as the store of account or your relationship manager and the Customer Service Hotline (+632) 8888 1755 so they can continue to assist you.

Question 15

I have a problem with my Komo account. How can I get help?

Accepted Answer

You may reach out to (02)8888-1777 and/or support@komo.ph for any issues or concerns with your Komo account.

Question 16

I’ve linked my EWRB account in the Komo app. Can I ask my branch to manage and do transactions on my Komo account also?

Accepted Answer

The EWRB Stores may only help facilitate your account concerns to the Komo customer service hotline and other channels.  Komo accounts currently will not be able to transact over the counter in stores. You may transact, send money, and pay your bills using your Komo account via the Komo app or your Komo Debit Card.

Question 17

Are there account types exempted from maintaining a minimum balance?

Accepted Answer

The following accounts will be exempted from the requirement:
a) Receiver accounts for EWBPayroll (via PCS / e-Credit)
b) Nominated accounts for EWB loansand credit cards
c) Nominated accounts for EWRB loans

Eastwest Rural Bank Account Linking